Airbnb Guest Messages | 8 Free Templates

In the competitive world of Airbnb hosting, effective communication is crucial for building strong relationships with guests and ensuring a positive stay. Airbnb guest messages templates offer a practical solution for streamlining communication, saving time, and enhancing the overall guest experience.


In this article:

1. What are Airbnb message templates?
2. Benefits of Using Airbnb Message Templates
3. Guest Messaging Templates
4. Extra tips for using Airbnb guest messaging templates



What are Airbnb Message Templates?

Airbnb guest messages templates are pre-written scripts that you can customize and send to guests at various stages of their stay. These templates cover common topics such as welcome messages, check-in instructions, check-out reminders, and post-stay follow-ups. By using message templates, you can ensure consistent communication, avoid miscommunication, and provide a personalized experience for each guest.


Benefits of Using Airbnb Message Templates

1. Save Time and Effort: Automating repetitive messages eliminates the need to craft individual emails for each guest, saving you valuable time and energy.

2. Improve Communication: Consistent and well-structured messages create a professional and welcoming atmosphere for guests.

3. Enhance Guest Experience: Personalizing messages with guest names and preferences demonstrates your attention to detail and commitment to their satisfaction.

4. Streamline Guest Arrival and Departure: Clear and timely communication ensures a smooth check-in and check-out process, reducing guest anxiety and potential issues.

5. Increase Positive Reviews: Effective communication is often cited as a key factor in positive guest reviews.


Airbnb Guest Messaging Templates: Essential Examples

  • Thank You for Booking Message Template:

Subject: Your Reservation at [Property Name]

Dear [Guest Name],

Thank you for booking [Property Name]! We are thrilled to have you stay with us.

To confirm your booking, please note the following check-in and check-out information:

Check-in: [Check-in Date and Time]

Check-out: [Check-out Date and Time]

Please arrive between [Check-in Time Window]. We can provide access to your property after [Check-in Time].

If you have any questions or special requests, please feel free to contact us at [Your Email Address] or [Your Phone Number].

We look forward to creating a memorable stay for you!


[Your Name]


  • Pre-Stay Reminder Message Template:

Subject: Exciting Details About Your Stay at [Property Name]

Dear [Guest Name],

Your stay at [Property Name] is just around the corner! We are excited to have you join us and can’t wait to show you around our charming [Property Type].

To ensure a smooth and enjoyable stay, please review the following important information:

Check-in Details: You can access your property at [Check-in Time] using the following code: [Access Code].

House Rules: To maintain a comfortable and respectful environment for all guests, please familiarize yourself with our house rules: [Link to House Rules]

Local Recommendations: We recommend checking out these nearby attractions: [List of Recommendations]

If you have any questions or require further assistance, please don’t hesitate to reach out. We are always here to help.

We look forward to welcoming you soon!


[Your Name]


  • Check-in Details Message Template:

Subject: Your check-in details to [Property Name]

Dear [Guest Name],

Welcome to [Property Name]! We hope you are having a wonderful time exploring our neighborhood and settling into our cozy space.

Here is a summary of your check-in details:

Property Access:

Address: [Property Address]

Access Code: [Access Code]

Key Drop Instructions:

Key drop location: [Key Drop Location]

Key drop hours: [Key Drop Hours]

Emergency Contact Information:

Phone: [Your Phone Number]

Email: [Your Email Address]

Please let us know if you have any questions or need anything during your stay. We are always happy to assist our guests.

Enjoy your stay at [Property Name]!


[Your Name]


  • During the Stay Message Template:

Subject: [Guest Name], how is your stay going so far?

Dear [Guest Name],

We hope you are having a wonderful stay at [Property Name]. We want to check in with you and make sure everything is going smoothly.

Please let us know if you have any questions or need anything during your stay. We are committed to providing you with an exceptional experience.

In the meantime, here are some local recommendations to get you started:

For a delicious breakfast, try [Restaurant Name] located at [Restaurant Address].

For a taste of local culture, visit the [Attraction Name] at [Attraction Address].

We hope you enjoy exploring our neighborhood!


[Your Name]


  • Check-out Message Template:

Subject: Thank You for Your Stay

Dear [Guest Name],

We hope you had a wonderful and relaxing stay at [Property Name]. We appreciate you choosing to stay with us and hope to have you back soon.

Please take a moment to review your stay and provide your feedback via Airbnb. Your input is valuable in helping us improve our guest experience.


[Your Name]


  • Post-Stay Follow-up Message Template:

Subject: We Miss You Already!

Dear [Guest Name],

We hope you enjoyed your stay at [Property Name]!

We appreciate your positive feedback and are thrilled that you had a memorable experience. Your kind words mean a lot to us and motivate us to continue providing exceptional hospitality.

In the meantime, we would love for you to spread the word about [Property Name] and recommend it to your friends and family. Your referrals are invaluable to our success.

Thank you again for choosing to stay with us!


[Your Name]


  • Special Request Message Template:

Subject: Your Special Request Confirmation

Dear [Guest Name],

We are pleased to confirm your special request to [Special Request Detail]. We are always happy to accommodate our guests’ needs whenever possible.

Please let us know if you have any other questions or requests during your stay. We are here to make your experience as comfortable and enjoyable as possible.


[Your Name]


  • Emergency Contact Message Template:

Subject: Emergency Contact Information

Dear [Guest Name],

In case of any emergencies during your stay at [Property Name], please contact us immediately at [Your Phone Number] or [Your Email Address].

We also have an emergency contact person available at [Emergency Contact Person’s Name] and [Emergency Contact Person’s Phone Number].

Please do not hesitate to reach out if you need assistance at any time.


[Your Name]



Extra tips for using Airbnb guest messaging templates effectively:

1. Personalize your messages

Use guests’ names, refer to their preferences, and incorporate local details to make your messages feel genuine and attentive.

2. Be proactive and timely

Send welcome messages, check-in reminders, and post-stay follow-ups promptly to ensure a seamless guest experience.

3. Address concerns and questions promptly

Respond to inquiries quickly and professionally, demonstrating your commitment to guest satisfaction.

4. Use a mix of templates and personalize them further

 Combine templates with customized elements to create tailored messages that resonate with each guest.


By implementing these strategies, you can harness the power of Airbnb guest messaging templates to elevate your hosting experience and cultivate a loyal base of guests. Remember, effective communication is the cornerstone of exceptional hospitality and guest messaging templates are your allies in building lasting relationships and achieving Airbnb success.



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