GUEST REQUESTS

Manage your guests’ requests online and more efficiently

Receive guests’ requests online, organize your daily work, assign tasks to your team and track their progress in real-time.

All requests in one place

Centralize all guests’ requests in one place and keep them under control.

Stay

Requests for modifying stay details, such as changing room, adjusting arrival or departure time and requesting self check-in.

Amenities

Requests for additional amenities such as clean towels, extra blankets, special pillows, ironing board and baby cot.

Services

Requests for additional services such as linen change, housekeeping, laundry, babysitting and room service.

issues

Requests for potential issues during the stay, such as electricity outages, malfunctioning appliances and damages.

Receive and submit requests online

Enable your guests to make additional requests and pay extra charges online, using their smartphones. No wasting time and multiple phone calls.

Organize, manage and assign tasks

Organize all guests’ requests in one place, manage your daily work and assign tasks to your team. See anytime which requests are pending, which are in progress and which have been completed.

Keep guests informed for the progress

Save valuable time from multiple communications. Your guests can receive instant updates on their requests’ status and track their progress in real-time.

Features

Guest request form

Let your guests submit requests online through their own personalized guest page.

Staff request form

Enable your staff to submit guests’ requests online through your Tourmie account’s dashboard.

Online payments

Collect guests’ payments for extra charges online, easily and securely. No delays and no waiting.

Notifications

Keep guests fully informed of their requests’ progress via email and SMS notifications.

Messages & replies

Send direct messages to guests regarding their requests and get their replies.

Reporting

Get insights into the number and type of requests, their progress and your team’s productivity.

Your benefits

Guest satisfaction

Simplify your guests’ stay, fulfill their needs and ensure optimal guest satisfaction.

Improved guest service

Provide your guests with better guest service by reducing waiting time.

Increased productivity

Improve your team’s workflow, automate manual processes and increase productivity.

tourmie app
Get 14 days of Tourmie Premium for free

No credit card is required. Only from 10€ per month after.

Need more information? Schedule a demo

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