DIGITAL CONCIERGE

Assist your guests anytime, anywhere

Tourmie’s Digital Concierge is a contactless, automated and personalized way to help your guests with inquiries, additional services, special requests and local information.

Available 24/7 – Before, during & after guests’ stay

All-in-one app

Easy access just by clicking a link. No need to download or install.

Live chat

Ancillary services

Online requests

Local information

Live Guest Chat
LIVE CHAT

Reply to guests’ queries in real-time

Tourmie’s live chat enables you to stay connected with your guests at every stage of their journey. Answer questions and inquiries, provide additional information or instructions and make their stay smoother.

ANCILLARY SERVICES

Provide a wider range of services

Access a wide range of travel services or list your own services to Tourmie. Through your own customized booking engine, your guests will be able to search for services, see detailed information and book directly what they need.

ONLINE REQUESTS

Receive and manage requests online

Enable your guests to submit their requests online and keep them informed for their status. In this way, you can manage guest requests more efficiently, improve your staff’s workflow and keep guests satisfied.

LOCAL INFORMATION

Share local points of interests

Help guests make the most of their stay by sharing the best things to do and places to see in your area. Tourmie’s map enables them to see your recommendations, find nearby places and explore the area.

More features

Staff notifications

Keep informed about your Tourmie’s account news and guests’ actions with real-time in-app and email notifications.

Guest notifications

Keep guests informed about their requests’ progress, booking details, chat messages, and more, with automated emails.

Reviews & ratings

Get guests’ reviews about your onsite and offsite services and be informed of your partners’ consistency and reliability.

White label

Customize your guest app with the look and feel of your own brand identity and maintain a consistent user experience.

Analytics & reporting

Get your guests’ activity history, collect data from bookings, see reviews about services, track revenue analysis, and more.

Web app

Provide your guests with a web-based app that can be accessed from any internet browser or device. No need to download.

Your benefits

Our Digital Concierge can benefit your hotel or vacation rental in many ways.

Boost guest satisfaction

Understand better your guests’ needs, assist their requests more efficiently and enhance their whole experience.

Save valuable time

Save valuable time for you and your staff, automate manual processes and focus on the tasks that really matter.

Increase revenue

Provide your guests with a wider range of travel services and increase your upsellings and cross-sellings.

tourmie app
Get 14 days of Tourmie Premium for free

No credit card is required. Only from 10€ per month after.

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