In today’s fast-paced world, communication is key to guest satisfaction. As property owners and managers, ensuring that your guests have the best experience possible often means being available at all times. But let’s face it: being constantly available isn’t always realistic. This is where automated messaging come in.

Tourmie’s automated messaging tools are designed to streamline communication, saving you time and enhancing the guest experience. Whether you prefer SMS, push notifications, emails, or WhatsApp, these messaging tools help you to stay connected with your guests—effortlessly and instantly.

What is Automated Messaging?

Automated messaging refers to using pre-set messages that are automatically triggered based on certain actions or timings. For example, when a guest makes a booking, they could automatically receive a confirmation message. Or when a guest arrives at the property, they could be sent check-in instructions.

These messages can be sent via various channels, including SMS, push notifications, emails, and WhatsApp. By using automated messages, you can maintain communication with your guests without constantly being online.

Let’s explore how each of these tools can work for your property to enhance the guest experience and improve your operational efficiency:

1. SMS – Fast & Effective Communication

SMS is one of the most effective and direct ways to reach your guests. Almost everyone has their phone on hand, and SMS has an impressively high open rate. Here’s how SMS can help your property:

• Booking Confirmation: As soon as a guest books your property, an automatic SMS can be sent to confirm their reservation, providing them with peace of mind.
• Pre-arrival Reminders: A few days before their arrival, send a personalized SMS with essential details like check-in instructions, Wi-Fi passwords, and parking information, helping to make their arrival smoother.
• Post-departure Survey: After check-out, send an SMS to request feedback on their experience, which can provide valuable insights for you and show guests that their opinions matter.

🚀 Why SMS Works: Guests prefer fast, easy-to-read messages that are delivered right to their phones, making SMS an ideal channel for quick updates.

2. Push Notifications – Instant Real-Time Updates

Push notifications are short messages that pop up on your guests’ devices. These messages are perfect for keeping guests informed and engaged during their stay:

• Real-time Updates: Instantly notify guests about important changes such as check-in/check-out times, special offers, or events happening nearby.
• Reminders: Push notifications can help you remind guests about important things like reservation changes, check-out time, or hotel amenities, ensuring they’re always up to date.

🚀 Why Push Notifications Work: Push notifications have high engagement rates, as they are immediate, unobtrusive, and can be highly personalized for each guest.

3. Email – For Detailed Information

Emails are ideal for sending detailed information to guests. Unlike SMS, emails allow you to share more extensive content and offer an excellent way to keep guests informed:

• Welcome Emails: Send personalized welcome emails with detailed information about your property, amenities, check-in/check-out times, and recommendations for local attractions.
• Special Offers and Promotions: Promote seasonal discounts, packages, or special events directly to your guests, encouraging them to book again or upgrade their current stay.
• In-Depth Instructions: Emails are the perfect tool for guests who need detailed, step-by-step instructions, whether for check-in, using hotel facilities, or exploring the surrounding area.

🚀 Why Emails Work: Emails are great for providing your guests with comprehensive information they can refer to anytime, while also keeping them informed about ongoing offers and updates.

4. WhatsApp – Personal Communication

WhatsApp is one of the most popular messaging platforms globally, offering a direct and personal way to engage with guests:

• Personalized Communication: Send direct messages via WhatsApp to inform guests about special requests, room upgrades, or changes in their booking.
• Instant Assistance: If a guest has a quick question or needs something urgent during their stay, they can simply reach out to you via WhatsApp, and you can reply instantly, offering a personal touch.
• Interactive Messages: Share images of local attractions, offer recommendations, or send video tours of hotel amenities through WhatsApp, creating a more engaging guest experience.

🚀 Why WhatsApp Works: WhatsApp allows for highly personal, immediate, and interactive communication with guests, providing a great way to connect on a deeper level.

How Tourmie Helps You Manage Automated Messaging

Tourmie makes it easy to set up automated messaging for every stage of your guest’s journey, from booking confirmations to post-departure feedback. Its user-friendly platform allows you to design and schedule messages in advance, ensuring that communication runs smoothly without requiring constant manual input.

Tourmie also gives you the flexibility to create automated campaigns across multiple channels (SMS, push notifications, emails, WhatsApp), ensuring that you always have the right message at the right time for each guest. The result? Guests receive timely, personalized, and consistent communication, leading to a better experience and higher satisfaction.

Key Benefits of Automated Messaging:

✅ Time Savings – Reduce the volume of repetitive tasks.
✅ Consistent Quality – All guests receive consistent, professional communication.
✅ Better Experience – Guests feel cared for and informed.
✅ Increased Bookings – Through targeted messages and offers.
✅ Lower Costs – Less time, fewer mistakes, better results.

Incorporating automated messaging into your property management strategy is a game-changer. With Tourmie, you can elevate your communication with guests, offering fast, reliable, and personalized messages via SMS, push notifications, emails, and WhatsApp.

So why wait? Start using Tourmie’s automated messaging system today and watch your property thrive!