The guest journey in short-term rentals is evolving fast.
What worked a few years ago — basic check-in instructions, manual communication, generic recommendations — is no longer enough. Guests expect smoother experiences, faster responses, more personalization, and less friction at every stage of their stay.
At the same time, hosts and property managers are under increasing pressure to deliver more while managing more properties, more messages, and more complexity.
So the question becomes:
What will a winning guest journey look like in 2026?
At this year’s Short Stay Conference Athens 2026, Stelios Christakis, the Co-Founder & CEO of Tourmie, will present how property managers and hosts can rethink the guest journey and start designing it intentionally — from the first message to long after check-out.
This session is not about trends or theory.
It’s about understanding where the guest experience actually begins, where it often breaks, and how small design decisions can transform it into something consistent, scalable, and memorable.
We’ll look at how the modern guest journey extends across three key stages — before arrival, during the stay, and after check-out — and why most operations still focus on only one of them.
Because in 2026, the properties that stand out won’t just offer a place to stay.
They’ll offer a well-designed experience that feels clear, supportive, and effortless for the guest — and manageable for the host.
Attending Short Stay Conference 2026?
Add this session to your agenda and come say hello to our team. We’d love to meet you, hear about your operations, and talk about how guest experience is evolving across the industry.
👉 Get your Short Stay Conference 2026 ticket
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