• Company Name: WelcomeHost
• Industry: Short-Term Rental Management
• Respondent Name: Panagiotis Garmpis
• Role in Company: Operations Manager
• Number of Employees: 20
• Number of Properties under Management: 137
• Number of Guests Handled Annually: 8000+
The Story
Founded in 2018, WelcomeHost has grown into a leader in the Greek hospitality sector. Beginning with the management of a single apartment, the company now oversees a portfolio of 137 properties, including urban apartments and premium vacation homes with the number of guests reaching over 8,000 annually. Central to WelcomeHost’s philosophy is the belief that exceptional hospitality goes beyond accommodation—it creates unforgettable experiences for guests while delivering value to property owners.
With a focus on personalized service and meticulous property care, Welcomehost ensures that each stay is a blend of comfort, convenience, and memorable moments. However, scaling operations while maintaining this standard posed challenges that demanded innovative solutions.
Challenges Faced
1. Simplifying Information for Guests
Prior to Tourmie, WelcomeHost relied on printed guides to share property information. This method often fell short, leading to repetitive inquiries about stay details and apartment features.
2. Managing Pre-Arrival Logistics
Coordinating pre-arrival information, such as guest details and check-ins, was a manual process, creating inefficiencies in planning cleaning schedules and preparing properties for new arrivals.
3. Upselling Services
The team sought a solution to offer guests curated upsell options—such as transfers or local tours—in a way that was seamless and engaging.
4. Integrations and Localization
WelcomeHost needed a solution compatible with their Property Management System, Hostaway, and capable of accommodating Greek-language options to help cater both for its local and international audience.
The Solution: Tourmie
Since adopting Tourmie in January 2023, WelcomeHost has successfully streamlined its operations and elevated the offered guest experience. With its user-friendly interface and seamless integration, excellent customer support and value for money pricing Tourmie became an essential tool for daily operations.
How Tourmie Made an Impact:
1. Effortless Online Check-in
The check-in form feature allows guests to submit their details before arrival, reducing manual follow-ups and enabling the team to plan cleanings and preparations efficiently. The integration with Hostaway ensures all information flows seamlessly into the PMS, eliminating unnecessary steps.
2. Digital Guest Guides
Replacing printed guides with, Tourmie’s interactive digital guides empowered guests to access vital property and stay details in one place. This enhancement has minimized repetitive inquiries, saving valuable team time and improving guest satisfaction.
3. Integrated Service Upsells
Tourmie simplifies the process of offering additional services like transfers and local tours, allowing guests to book and pay directly. This not only enhances convenience for guests but also increases upsell conversions while minimizing errors that could occur when booking services.
4. Smooth Integration and Localization
Tourmie’s Greek localization and seamless integration with Hostaway made onboarding effortless, providing a plug-and-play solution for WelcomeHost’s operational needs.
Results: Operational Efficiency and Enhanced Guest Experience
By adopting Tourmie, WelcomeHost achieved:
- Streamlined operations: Pre-arrival processes and cleaning schedules are now coordinated with precision, saving countless hours.
- Improved guest convenience: The digital guide reduced repetitive inquiries by 60%.
- Increased upsell success: Guests appreciate the ease of booking extra services directly through Tourmie.
- Positive ROI: Time saved on answering FAQs and manual coordination translates into reduced operational costs.
| Challenges ⚡️ | Solutions 💡 |
| Time-consuming manual check-in process | Online check-in form streamlined pre-arrival preparation |
| Frequent guest inquiries about property features | Digital property guides with instant access |
| Inefficient coordination of guest services | Integrated booking of transfer and additional services |
| Lack of comprehensive localization features | Localized platform enhancing guest convenience |
| Need for seamless integration with existing systems | Direct integration with Hostaway PMS |
“Tourmie has redefined how we manage guest information and services. With the check-in form and digital guides, we’ve saved countless hours while giving our guests a more seamless and personalized experience. It’s a game-changer for hospitality businesses looking to scale.”
Panagiotis Garmpis, Operations Manager, WelcomeHost