{"id":33771,"date":"2023-08-17T17:31:32","date_gmt":"2023-08-17T14:31:32","guid":{"rendered":"https:\/\/tourmie.com\/careers\/concierge-assistant\/"},"modified":"2025-06-03T15:08:19","modified_gmt":"2025-06-03T12:08:19","slug":"hospitality-concierge-agent","status":"publish","type":"page","link":"https:\/\/tourmie.com\/el\/careers\/hospitality-concierge-agent\/","title":{"rendered":"Hospitality Concierge Agent"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content&#8221; css=&#8221;.vc_custom_1670844986717{background-color: #27a9e0 !important;}&#8221;][vc_column css=&#8221;.vc_custom_1670844359017{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221;][vc_column_text]<\/p>\n<h1 style=\"text-align: center;\"><span style=\"color: #ffffff;\">Hospitality Concierge \/ Customer Service Agent<\/span><\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1670844399426{padding-top: 40px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1671094464305{padding-right: 30px !important;padding-left: 30px !important;}&#8221;][vc_column_text]<\/p>\n<h3>About the position<\/h3>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;]<style>.thegem-custom-6a10b0df389485273 .gem-icon-half-1 {color: #5f727f;}.thegem-custom-6a10b0df389485273 .gem-icon-half-2 {color: #5f727f;}.thegem-custom-6a10b0df389485273 .gem-icon-style-gradient .back-angle {background: linear-gradient( to bottom, #5f727f, ); -webkit-text-fill-color: transparent; -webkit-background-clip: text;}.thegem-custom-6a10b0df389485273 .gem-icon  {font-size: 16px;}.thegem-custom-6a10b0df389485273 .gem-icon:not(.gem-simple-icon) .gem-icon-inner {width: 24px; height: 24px; line-height: 24px;}.thegem-custom-6a10b0df389485273 .gem-icon.gem-simple-icon {width: 16px; height: 16px; line-height: 16px;}.thegem-custom-6a10b0df389485273 a:hover .gem-infotext-icon .gem-icon-half-1 {color: #5f727f !important;}.thegem-custom-6a10b0df389485273 a:hover .gem-infotext-icon .gem-icon-half-2 {color: #5f727f !important;}.thegem-custom-6a10b0df389485273 a:hover .gem-infotext-icon .gem-icon-style-gradient .back-angle {background: linear-gradient( to bottom, #5f727f, ); -webkit-text-fill-color: transparent; -webkit-background-clip: text;}.gem-infotext.thegem-custom-6a10b0df389485273 .gem-infotext-icon {margin-top:-2px !important;}.gem-infotext.thegem-custom-6a10b0df389485273 .gem-infotext-icon {margin-right:8px !important;}.gem-infotext.thegem-custom-6a10b0df389485273 .title-customize {color:#5f727f !important;}.gem-infotext.thegem-custom-6a10b0df389485273 a:hover .gem-infotext .title-customize {color:#5f727f !important;}<\/style><div class=\"gem-infotext alignment-left thegem-custom-6a10b0df389485273\"> <div class=\"gem-infotext-wrap position--left vertical--center\"> <div class=\"gem-infotext-icon\"> <div class=\"gem-icon gem-simple-icon gem-icon-pack-fontawesome gem-icon-size-custom\"> <div class=\"gem-icon-inner\"><span class=\"gem-icon-half-1\"><span class=\"back-angle\">&#xf073;<\/span><\/span><span class=\"gem-icon-half-2\"><span class=\"back-angle\">&#xf073;<\/span><\/span><\/div> <\/div> <\/div> <div class=\"gem-infotext\"> <div class=\"gem-infotext__title\"> <div class=\"title-customize text-body-tiny\" style=\"\"> Full-time <\/div> <\/div> <\/div> <\/div> <\/div>[\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;]<style>.thegem-custom-6a10b0df389e13240 .gem-icon-half-1 {color: #5f727f;}.thegem-custom-6a10b0df389e13240 .gem-icon-half-2 {color: #5f727f;}.thegem-custom-6a10b0df389e13240 .gem-icon-style-gradient .back-angle {background: linear-gradient( to bottom, #5f727f, ); -webkit-text-fill-color: transparent; -webkit-background-clip: text;}.thegem-custom-6a10b0df389e13240 .gem-icon  {font-size: 16px;}.thegem-custom-6a10b0df389e13240 .gem-icon:not(.gem-simple-icon) .gem-icon-inner {width: 24px; height: 24px; line-height: 24px;}.thegem-custom-6a10b0df389e13240 .gem-icon.gem-simple-icon {width: 16px; height: 16px; line-height: 16px;}.thegem-custom-6a10b0df389e13240 a:hover .gem-infotext-icon .gem-icon-half-1 {color: #5f727f !important;}.thegem-custom-6a10b0df389e13240 a:hover .gem-infotext-icon .gem-icon-half-2 {color: #5f727f !important;}.thegem-custom-6a10b0df389e13240 a:hover .gem-infotext-icon .gem-icon-style-gradient .back-angle {background: linear-gradient( to bottom, #5f727f, ); -webkit-text-fill-color: transparent; -webkit-background-clip: text;}.gem-infotext.thegem-custom-6a10b0df389e13240 .gem-infotext-icon {margin-top:-2px !important;}.gem-infotext.thegem-custom-6a10b0df389e13240 .gem-infotext-icon {margin-right:8px !important;}.gem-infotext.thegem-custom-6a10b0df389e13240 .title-customize {color:#5f727f !important;}.gem-infotext.thegem-custom-6a10b0df389e13240 a:hover .gem-infotext .title-customize {color:#5f727f !important;}<\/style><div class=\"gem-infotext alignment-left thegem-custom-6a10b0df389e13240\"> <div class=\"gem-infotext-wrap position--left vertical--center\"> <div class=\"gem-infotext-icon\"> <div class=\"gem-icon gem-simple-icon gem-icon-pack-material gem-icon-size-custom\"> <div class=\"gem-icon-inner\"><span class=\"gem-icon-half-1\"><span class=\"back-angle\">&#xf3e3;<\/span><\/span><span class=\"gem-icon-half-2\"><span class=\"back-angle\">&#xf3e3;<\/span><\/span><\/div> <\/div> <\/div> <div class=\"gem-infotext\"> <div class=\"gem-infotext__title\"> <div class=\"title-customize text-body-tiny\" style=\"\"> Heraklion, Crete, Greece (Remote or Hybrid) <\/div> <\/div> <\/div> <\/div> <\/div>[\/vc_column_inner][\/vc_row_inner][vc_column_text]<span style=\"font-weight: 400;\">We\u2019re looking for a dedicated Hospitality Concierge Agent with a passion for creating exceptional guest experiences. As a Concierge Assistant, you will be responsible for delivering personalized services to the guests of our cooperating Hotels and Vacation Rentals via chat, email, and phone, ensuring the highest satisfaction throughout their stay.<\/span>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1670847979155{padding-top: 30px !important;}&#8221;]<\/p>\n<h3>Responsibilities<\/h3>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<ul>\n<li>Greet and welcome guests with friendly and professional behavior.<\/li>\n<li>Provide accurate information about the property&#8217;s facilities, services, and local attractions.<\/li>\n<li>Assist guests with reservations, transportation, and special requests, ensuring their needs are met promptly and effectively.<\/li>\n<li>Offer guidance and recommendations to guests regarding local attractions, dining options, and entertainment.<\/li>\n<li>Assist in managing guest reservations and ensuring accurate entry of guest information into the reservation system.<\/li>\n<li>Collaborate with other departments and our clients to fulfill guest requests.<\/li>\n<li>Maintain open and effective communication with guests, colleagues, and clients.<\/li>\n<li>Keep our clients informed about any guest issues or feedback that may require attention.<\/li>\n<li>Address guest concerns and complaints professionally, finding effective solutions in a timely manner.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1670848441686{padding-top: 30px !important;}&#8221;]<\/p>\n<h3>Requirements<\/h3>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<ul>\n<li>Proven work experience as a Concierge Agent, Customer Support Specialist, Guest Relations Manager, or similar role.<\/li>\n<li>High school diploma or equivalent; degree in hospitality management or related field will be a plus.<\/li>\n<li>Excellent command of the Greek and English language both written and verbal.<\/li>\n<li>Good command of a third language, Spanish, German, or Italian will be a plus.<\/li>\n<li>Excellent interpersonal and communication skills.<\/li>\n<li>Strong organizational and multitasking abilities.<\/li>\n<li>Good knowledge of using computer software and reservation systems.<\/li>\n<li>Ability to remain calm and professional in high-pressure situations.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1670844455586{padding-top: 30px !important;}&#8221;]<\/p>\n<h3>What we offer<\/h3>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<ul>\n<li>Competitive salary package.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Great work environment and culture.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Attractive performance bonus.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Training and development.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Remote or Hybrid working options.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Company laptop and telephone.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1670844449233{padding-top: 30px !important;}&#8221;]<\/p>\n<h3>About Tourmie<\/h3>\n<p>[\/vc_column_text][vc_column_text]<span style=\"font-weight: 400;\">Tourmie is an all-in-one Guest Experience application that helps Hotels and Vacation Rentals efficiently manage, assist and engage their guests. It combines features such as digital guest guide, online check-in, online requests, cross-selling and upselling services, area guide, and live chat, all in one easy-to-use application, personalized with guests\u2019 details and accessible from any device, without downloading or installing. A new way for the hospitality industry to automate manual processes, enhance guest experience and increase revenue.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is a great opportunity to learn more and develop your skills, as you will be part of a fast-growing startup!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For more information, contact us at careers@tourmie.com.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019d love to hear from you! <\/span>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1671094469435{padding-right: 30px !important;padding-left: 30px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1670844439760{padding-bottom: 15px !important;}&#8221;]<\/p>\n<h3>Application<\/h3>\n<p>[\/vc_column_text]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f30592-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"30592\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/el\/wp-json\/wp\/v2\/pages\/33771#wpcf7-f30592-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"30592\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.4\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f30592-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<label>Full name* <span class=\"wpcf7-form-control-wrap\" data-name=\"full-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"full-name\" \/><\/span><\/label>\n\n<label>Email* <span class=\"wpcf7-form-control-wrap\" data-name=\"email-address\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email-address\" \/><\/span><\/label>\n\n<label> Job position* <span class=\"wpcf7-form-control-wrap\" data-name=\"job-position\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"job-position\" \/><\/span> <\/label>\n\n<label> Message (optional) <span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n  \n<label> Resume* <span class=\"wpcf7-form-control-wrap\" data-name=\"your-resume\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file wpcf7-validates-as-required\" accept=\".pdf,.doc,.docx\" aria-required=\"true\" aria-invalid=\"false\" type=\"file\" name=\"your-resume\" \/><\/span><\/label>\n\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Apply\" \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content&#8221; css=&#8221;.vc_custom_1670844986717{background-color: #27a9e0 !important;}&#8221;][vc_column css=&#8221;.vc_custom_1670844359017{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221;][vc_column_text] Hospitality Concierge \/ Customer Service Agent [\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1670844399426{padding-top: 40px !important;}&#8221;][vc_column&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":30519,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-33771","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Hospitality Concierge Agent | Careers | Tourmie<\/title>\n<meta name=\"description\" content=\"We\u2019re looking for a dedicated Hospitality Concierge Agent with a passion for creating exceptional guest experiences. 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