Customer Success Representative

About the position

Full-time
Heraklion, Greece

We are looking for an experienced Customer Success Representative to join our team and help our clients fulfill their goals! Our ideal candidate will provide our clients with ongoing support, build close long-lasting relationships with them and ensure that they are satisfied.

Responsibilities

  • Onboard and train new users
  • Serve as the main point of contact in all matters related to client concerns and needs
  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Build and maintain close long-lasting client relationships
  • Handle and resolve customer requests and complaints 
  • Manage renewals, expansion and churn
  • Identify upsells and cross-sells and communicate with the sales team regularly
  • Work closely with other departments to share customer feedback, report product malfunctions and assist in creating training and educational materials

Requirements

  • Proven work experience as a Customer Success Representative or similar role
  • Bachelor’s degree in Communications, Marketing, Information Technology, or other related fields
  • Familiarity with digital services and eCommerce
  • Familiarity with CRM systems and remote support tools
  • Excellent technical, problem-solving and communication skills
  • Experience handling customer complaints and solving customer issues
  • Ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • Customer-first mindset and active listening
  • Excellent command of the Greek and English language both written and verbal
  • Work experience in hospitality sector will be a plus

What we offer

  • Great work environment and culture
  • Attractive performance bonus
  • Training and development
  • Flexibility to work in a hybrid model
  • Company laptop and telephone

About Tourmie

Tourmie is an all-in-one Guest Experience application that helps Hotels and Vacation Rentals efficiently manage, assist and engage their guests. It combines features such as digital guest guide, online check-in, online requests, cross-selling and upselling services, area guide, and live chat, all in one easy-to-use application, personalized with guests’ details and accessible from any device, without downloading or installing. A new way for the hospitality industry to automate manual processes, enhance guest experience and increase revenue.

This is a great opportunity to learn more and develop your skills, as you will be part of a fast-growing startup!

For more information, contact us at careers@tourmie.com.

We’d love to hear from you!

Application


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